Refund policy

Return & Refund Policy

Last Updated: [Date]

Thank you for shopping with us. We strive to provide high-quality products and a great customer experience. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.

  • The return request is raised within 7 days of delivery.

  • The product is unused, unwashed, and in its original condition with all tags, packaging, and accessories intact.

Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, or altered.

  • Items returned without original tags or packaging.

  • Products purchased during clearance sales, special offers, or promotional discounts unless damaged or defective.

  • Size or color preferences after order delivery (please refer to the size chart before placing an order).

Return Process

To initiate a return:

  1. Email us at [Your Email Address].

  2. Include your Order ID, product details, and clear photographs showing the issue.

  3. Our support team will review your request within 2-3 business days.

  4. If approved, return instructions will be shared with you.

Refunds

Once the returned product is received and inspected:

  • Approved refunds will be processed within 7-10 business days.

  • The refund amount will be credited to the original payment method used during purchase.

  • Shipping charges, if any, are non-refundable unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by email along with supporting photographs.

Cancellation Policy

  • Orders can be cancelled before they are shipped.

  • Once an order has been shipped, cancellation requests cannot be accepted.

Contact Us

For any return, refund, or cancellation-related queries, please contact:

Email: [Your Email Address]
Business Name: [Your Store Name]

We reserve the right to modify this Return & Refund Policy at any time without prior notice.